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 Swiss Army Dive Master 300 Black Dial Mens By: Swiss Army Average Rating: 3.0 Total Reviews: 1 More Information Great watch, terrible customer service  On: 2008-01-07I bought this watch (as a gift) from Famous Brand Watches; the price was fantastic, and the watch, when it arrived, was lovely. Unfortunately, the recipient of the watch wanted to exchange it for a model with a leather band, rather than a bracelet band. Ive been trying to get in touch with Famous Brand Watches for the past two weeks, and have gotten no response except for a form email letting me know they wont be getting back to me any time soon, because they have been overwhelmed by customer service inquiries. Not sure if they are simply going to ignore me until the 30-day return window is up (at which point no exchanges or returns are possible) -- or if theyre just desperately understaffed and unprepared. Either way, not a great transaction. |